Policyholders are often confused, uncertain, and conflicted by the communications they receive during the various touchpoints throughout their customer journey. This raises the question - "How can Insurance organizations shift their strategy to focus on customer-centricity and improve the policyholder journey?"
Watch this on-demand webinar with Quadient's Customer Experience Officer, Scott Draeger and a guest speaker from Forrester, Ellen Carney as they discuss how to avoid leaving your customers adrift in a tangle of communications and how to best approach connecting with your policyholders and the agents that are serving them.
Presenters
Ellen Carney
Principal Analyst, Forrester
Scott Draeger
Customer Experience Officer, Quadient